SUPPORT
Frequently Asked Questions
Everything you need to know about unlocking PDF and Office documents privately in your browser.
- Is PasswordRemover free?
- Yes. You can unlock individual supported documents without creating an account.
- Can I remove a password without knowing it?
- No. PasswordRemover only unlocks files when you provide the current password. It does not crack or guess passwords.
- Is my file safe?
- Yes. Supported files are processed inside your browser and are never uploaded to our servers.
- Will my files be deleted?
- There is nothing to delete from our servers because your file never leaves your device.
- Can I use PasswordRemover on mobile?
- Yes. Modern versions of Safari, Chrome, Edge, and Firefox are supported.
- Does it work on Mac?
- Yes. PasswordRemover runs in your browser on macOS without an installation.
- Does it work on Linux?
- Yes. Use a current browser with Web Crypto support.
- What PDF versions are supported?
- Common RC4 and AES-256 encrypted PDFs are supported. Some uncommon or malformed files may not be compatible.
- Can I remove an owner password?
- Yes, when you know the relevant password and have permission to modify the document.
- Can I remove an open password?
- Yes. Enter the correct open password and download the decrypted copy.
- How long do you keep files?
- We do not receive or store your files. Processing happens in browser memory.
- What is the file size limit?
- The current limit is 10 MB per file to keep local processing fast and reliable.
- Does unlocking change document content?
- No. The tool removes encryption and preserves the document content whenever the format is supported.
- Which Office formats are supported?
- DOCX, XLSX, and PPTX plus common encrypted legacy DOC, XLS, and PPT files are recognized.
- Are old Office files supported?
- Many common legacy encryption schemes are supported, but compatibility varies by Office version.
- Can I process multiple files?
- The first release processes one file at a time for predictable browser memory use.
- Do I need to install software?
- No. Everything runs in the browser.
- Do I need an account?
- No registration or sign-in is required.
- Can PasswordRemover recover a forgotten password?
- No. PasswordRemover is an unlocking tool for known passwords, not a password recovery service.
- Does PasswordRemover remove worksheet protection?
- Opening encryption and worksheet protection are different. The current unlocker focuses on encrypted files with known passwords.
- Can I use confidential documents?
- Local processing reduces exposure, but always follow your organization’s document handling policy.